1. What types of dresses do you sell?
We specialize in women’s formal and evening dresses, including gowns for weddings, galas, proms, cocktail parties, and other special occasions.
2. Where do you ship?
We ship worldwide.
3. How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 7-10 business days, while expedited shipping options are available at checkout.
4. How can I track my order?
Once your order ships, you will receive a tracking number via email, allowing you to monitor your package’s progress.
5. What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed, and undamaged dresses with original tags attached. Please visit our Return Policy page for full details.
6. Can I exchange my dress for a different size or color?
Yes! If your dress doesn’t fit as expected, we offer size and color exchanges. Contact our customer service team within 7 days of receiving your order to request an exchange.
7. What if my dress arrives damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos, and we will assist with a replacement or refund.
8. Do you offer custom sizing or alterations?
At this time, we do not offer custom sizing or alterations. Please refer to our size chart before placing your order to ensure the best fit.
9. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) at checkout.
10. How can I contact customer support?
For any questions or assistance, you can reach us via:
📧 Email: [email protected]